Privacy, data protection and player control
Hyper Casino Privacy Policy for United Kingdom Players
This Privacy Policy explains how Hyper Casino collects, uses, shares, protects and retains personal information when you visit the website, create or use an account, contact support, make payments, claim promotions or use safer gambling tools in the United Kingdom.
Your privacy options at a glance
Review your details
Check that the name, address and contact information stored on your Hyper Casino account are accurate.
Control marketing
Change your email, SMS, telephone or push-notification preferences through the available account controls.
Manage cookies
Choose whether optional analytics and personalisation technologies may operate on your device.
Exercise your rights
Request access, correction, deletion, restriction, objection or portability where the relevant right applies.
Who is responsible for your information?
The company identified as the operator in the Terms and Conditions applicable to your Hyper Casino account is responsible for deciding how and why your personal information is processed. That company acts as the data controller for the processing described in this Privacy Policy, except where another organisation acts as an independent controller for its own services.
References to “Hyper Casino”, “we”, “us” or “our” in this policy mean the relevant operating company and authorised members of its group where they take part in providing the website or account services.
Contacting the privacy team
Use the privacy or support contact route displayed on the official Hyper Casino website or inside your account. Include the email address registered to your account and clearly identify the privacy right or concern you want us to address. Do not send passwords, complete card numbers or unnecessary identity documents through an unsecured channel.
Personal information Hyper Casino may collect
The information collected depends on how you use Hyper Casino. We aim to collect information that is relevant to operating the website, administering accounts, meeting legal obligations, protecting players and providing requested services.
| Information category | Examples | Typical source | Why it may be needed |
|---|---|---|---|
| Identity and eligibility | Name, date of birth, nationality, identity-document details and verification results. | You, verification providers and permitted official sources. | Age checks, identity confirmation, account security and legal compliance. |
| Contact and profile details | Residential address, email address, telephone number, language and communication choices. | You and your account settings. | Account administration, service notices, support and permitted marketing. |
| Account and gameplay records | Login history, game activity, stakes, wins, losses, session data, limits and safer gambling interactions. | Your use of the website and games. | Providing games, maintaining records, resolving disputes, detecting unusual activity and player protection. |
| Payment and transaction information | Deposit and withdrawal history, method type, masked payment details, payment status and transaction references. | You, banks, payment providers and fraud-prevention services. | Processing transactions, reconciling balances, preventing misuse and meeting financial controls. |
| Financial and affordability information | Source-of-funds evidence, source-of-wealth information or affordability indicators where a check is required. | You and authorised verification providers. | Legal compliance, financial-risk controls and safer gambling reviews. |
| Technical information | IP address, device type, browser, operating system, identifiers, language, time zone and diagnostic logs. | Your device, browser and website technologies. | Security, compatibility, fraud detection, website operation and troubleshooting. |
| Communications | Live-chat transcripts, emails, support tickets, call records and complaint correspondence. | You and customer-support systems. | Answering requests, recording decisions, quality assurance and dispute management. |
| Marketing and preference data | Consent choices, preferred channels, campaign interactions and promotion preferences. | You, account controls and campaign systems. | Respecting communication choices and providing relevant offers where permitted. |
How personal information moves through Hyper Casino
This process map shows the main stages from collection to secure deletion or anonymisation.
Collect
Information is received when you browse, register, verify an account, transact, play or contact support.
Use
Relevant information supports account services, payments, security, compliance and player protection.
Protect
Access controls, monitoring and appropriate technical measures help reduce unauthorised use or disclosure.
Retain or remove
Records are retained for applicable purposes and then deleted, anonymised or securely archived as appropriate.
How and why we use your personal information
Hyper Casino processes personal information only where there is an appropriate reason and legal basis. More than one legal basis may apply to a particular activity, depending on the context.
Provide and administer your account
We use account, contact and activity information to create your profile, authenticate access, maintain balances, provide games and communicate important service information.
Process deposits and withdrawals
Transaction information is used to authorise payments, return funds, investigate failed transactions, reconcile accounts and respond to payment disputes.
Prevent fraud and protect accounts
Technical, identity, payment and behavioural information may be assessed to detect account takeover, collusion, bonus misuse, payment fraud and other prohibited activity.
Meet regulatory and financial-crime obligations
Information may be used for age and identity verification, anti-money-laundering controls, sanctions screening, record keeping and responses to lawful authorities.
Support safer gambling
Account and gameplay patterns, affordability indicators, communications and safer gambling settings may be reviewed to identify potential risk and decide whether an interaction or restriction is appropriate.
Maintain and improve the website
We may analyse technical performance, navigation and support trends to resolve errors, improve accessibility, understand service demand and maintain a stable platform.
Legal bases used for different processing needs
Bar lengths are a visual guide to the breadth of activities commonly supported by each basis, not a measure of data volume or importance.
Consent can be withdrawn
Where processing relies on your consent, you may withdraw that consent through the available preference controls or by contacting us. Withdrawal does not make earlier processing unlawful, and it does not affect processing supported by another legal basis.
Profiling and automated checks
Hyper Casino may use rules, risk indicators or automated tools to help identify fraud, financial crime, account-security threats, safer gambling concerns, eligibility issues or unusual payment and gameplay activity. These tools may compare current activity with account history, device information, payment signals or known risk patterns.
A check may result in additional verification, a delayed transaction, restricted account functionality, a safer gambling interaction or a manual review. Where UK data protection law gives you a right to request human involvement in a decision with significant legal or similarly important effects, you may contact us to ask for the decision to be reviewed and to provide relevant information.
- Automated indicators are used to support safety and compliance decisions.
- Additional information may be requested before an account action is completed.
- You may explain your circumstances when requesting an eligible decision review.
When personal information may be shared
We do not disclose personal information indiscriminately. Information may be shared where necessary to provide services, protect players, operate securely, comply with legal duties or establish and defend legal rights.
| Recipient type | Reason for sharing | Information that may be involved | Safeguard approach |
|---|---|---|---|
| Payment providers and banks | Authorising, processing, refunding and investigating transactions. | Identity, contact, transaction and payment-method information. | Secure payment channels, contractual controls and applicable financial rules. |
| Identity, fraud and compliance providers | Identity checks, age checks, sanctions screening, fraud prevention and financial-crime controls. | Identity documents, profile details, technical signals and verification results. | Purpose limitations, access controls and provider due diligence. |
| Game and platform suppliers | Providing games, recording rounds, supporting integrity and resolving technical disputes. | Account identifiers, game activity, device information and round records. | Restricted identifiers, contractual terms and security measures. |
| Professional advisers | Legal, accounting, audit, insurance, security and dispute support. | Information relevant to the specific advice or matter. | Professional duties of confidentiality and controlled access. |
| Regulators, public bodies and law enforcement | Responding to lawful requests, reporting concerns and meeting regulatory obligations. | Account, identity, payment, gameplay, communication and investigation records. | Legal authority checks and proportionate disclosure. |
| Group companies and business successors | Central services, restructuring, merger, acquisition or transfer of relevant operations. | Information needed for the applicable service or transaction. | Confidentiality, due diligence and continued data-protection obligations. |
Some service providers may act on our instructions as processors. Others, such as certain banks, payment services, regulators or verification organisations, may act as independent controllers and apply their own privacy information.
International data transfers
Hyper Casino and its service providers may process information outside the United Kingdom. Where personal information is transferred to a country that does not benefit from a UK adequacy decision, an appropriate transfer mechanism and relevant supplementary protections will be used where required.
Depending on the circumstances, safeguards may include the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, binding corporate rules or another lawful transfer mechanism. You may contact us for further information about safeguards relevant to your personal information, subject to confidentiality and security restrictions.
How long information is retained
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, regulatory, security, accounting, complaint and dispute-resolution requirements. Casino and financial records may need to remain available after an account closes.
What influences the retention period?
This visual groups the main considerations. The segments do not represent fixed retention percentages or guaranteed time periods.
Mandatory record-keeping periods can continue after account closure.
Records may be needed for reconciliation, withdrawals and historical enquiries.
Relevant evidence may be retained while a risk, complaint or claim remains possible.
Consent records and suppression lists may be kept to respect your choices.
When information is no longer required, it may be deleted, securely destroyed or anonymised so that it can no longer identify you. A deletion request does not require the removal of information that must lawfully be retained.
Cookies and similar technologies
Hyper Casino may use cookies, local storage, pixels, software development kits and related technologies to operate the website, remember settings, protect accounts, measure performance and personalise content where permitted.
You can manage optional technologies through the cookie settings provided on the website. Browser controls may also block or delete cookies, but disabling necessary technologies can prevent login, cashier or security functions from working correctly.
Marketing communications and preferences
Hyper Casino may send information about promotions, rewards, games or account features where marketing is permitted. The channels used may include email, SMS, telephone, push notification or on-site messaging, depending on your choices and applicable law.
You may opt out through the link or instruction in a marketing message, through available account settings, or by contacting support. Service messages about account security, verification, transactions, policy changes or responsible gambling are not promotional and may still be sent when necessary.
Preference changes may take time to synchronise
We aim to apply opt-out requests promptly, but a communication already prepared for delivery may still arrive. We may retain a limited suppression record to make sure your opt-out continues to be respected.
Your UK data protection rights
Depending on the circumstances and subject to legal conditions and exemptions, you may have rights over personal information processed by Hyper Casino.
Access
Ask whether we process your personal information and request a copy together with relevant processing information.
Correction
Ask us to correct inaccurate information or complete information that is materially incomplete.
Deletion
Request deletion where there is no continuing lawful reason to retain the information.
Restriction
Ask us to limit certain processing while a relevant issue, such as accuracy or lawfulness, is assessed.
Objection
Object to processing based on legitimate interests or to the use of information for direct marketing.
Portability
Request eligible information in a structured, commonly used, machine-readable format.
Withdraw consent
Withdraw consent for future processing where consent is the legal basis being relied upon.
Automated decisions
Request safeguards for certain solely automated decisions that have legal or similarly significant effects.
What happens after you submit a privacy request?
Providing focused information helps us locate the correct account and understand the right you wish to exercise.
Submit
Tell us which right you want to use and identify the account or interaction concerned.
Verify
We may request proportionate information to confirm identity and prevent unauthorised disclosure.
Assess
The request is reviewed against applicable rights, legal duties, exemptions and retention requirements.
Respond
We provide the outcome, requested information where applicable, or an explanation of any limitation.
Identity checks protect your account
We may ask for information sufficient to confirm that a requester is entitled to receive the account data. We will not ask for more verification information than is reasonably necessary for the request.
Prepare a privacy request
Use this non-submitting form as a checklist before opening the official Hyper Casino privacy contact route. Information entered below stays in your browser and is not sent by this page.
This preview does not submit data. Use the official request button below when you are ready to contact Hyper Casino.
How we protect personal information
Hyper Casino uses organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration and disclosure. Measures may include access restrictions, authentication controls, encrypted connections, monitoring, logging, staff training, supplier assessments and incident-response procedures.
No online service can guarantee absolute security. You can reduce risk by using a unique password, protecting your email account, avoiding shared devices, checking the website address before entering credentials and contacting support promptly if you notice unfamiliar activity.
- Never share your Hyper Casino password or security codes with another person.
- Use a secure device and an up-to-date browser when accessing your account.
- Sign out after using a shared phone, tablet or computer.
- Contact support immediately if account or payment activity looks unfamiliar.
UK residents can find general personal-data security guidance from the Information Commissioner’s Office.
Age restrictions and children’s information
Hyper Casino is not intended for children or anyone who does not meet the applicable legal age and eligibility requirements. We use age and identity controls designed to prevent underage account use.
If we identify or reasonably suspect that an account is being used by an underage person, access may be suspended while the matter is investigated. A parent, guardian or other concerned person may contact support if they believe a child has provided personal information to Hyper Casino.
Closed, restricted and self-excluded accounts
Closing or self-excluding an account does not necessarily result in immediate deletion of all personal information. We may need to retain identity, account, transaction, safer gambling, self-exclusion and compliance records to honour restrictions, prevent account reactivation, handle withdrawals, respond to disputes and meet legal obligations.
Certain limited identifiers may also be retained so that exclusion and marketing-suppression choices continue to be respected. Information retained for these purposes will not be used to encourage a self-excluded person to gamble.
For independent safer gambling information, visit GamCare, GambleAware or GAMSTOP.
Privacy questions and complaints
Please contact the Hyper Casino privacy or support team first if you have a concern about how your personal information has been handled. Explain the issue, the account involved and the outcome you are seeking so that the matter can be reviewed efficiently.
You also have the right to raise a concern with the UK Information Commissioner’s Office. Details about data protection rights and complaint routes are available from the Information Commissioner’s Office complaint service.
Changes to this Hyper Casino Privacy Policy
This Privacy Policy may be updated to reflect changes in services, technology, regulatory requirements, business operations or privacy practices. The effective date at the top of the page shows when this version applies.
Where an update materially affects how personal information is used or the choices available to you, we may provide an additional notice through the website, your account or an appropriate contact channel.
Take control of your Hyper Casino privacy choices
Review your account information, adjust optional cookies and marketing preferences, or contact the privacy team about your personal data. Use only official Hyper Casino website and account channels when sharing identity or account information.
You can return to the Hyper Casino United Kingdom homepage for account access and general website information.
